Rude Software is Still Rude

I should be used to this by now, given that I wrote a rant about it three and a half years ago, but every now and then it still jumps up in my face and bugs me. I walk into a fast food place and start to order.

"Hello, I'd like a number..."

"Will this be for here or to go?"

It's bad enough that they're interrupting me. That's rude, but people are rude to me all day long. What really gets my goat is that they don't intend to be rude to me. It seems to be the way their POS software is designed; they seem to be required to ask that question first before they can take the rest of my order. Thanks to this stupid-ass program, it is their job to be rude to me.

And as I said, I've been complaining about this for years. I should be used to it by now, except that not only is it rude, it's a bad design. This is just a guess, but I'd say nine times out of ten, the main thought on people's minds when they step up to order is what food they're asking for. That's my priority, that's what I'm thinking about, that's the reason I walked into your place of business in the first place. So why is it so hard to just let me order and then decide on the delivery details?

Imagine trying to order something from Amazon, and every time, before it lets you choose which book you want to buy, it makes you choose how you want it delivered first. It's ridiculous.

I'm looking at you KFC, Chick Fil-A, Arby's. Maybe also Long John Silver's and A&W; it's been so long since I've eaten there that I forget if they do it too. I like your food (some more than others), and with the exception of KFC, I enjoy visiting your restaurants. But seriously, even when I don't get interrupted because the person opened the conversation with the question before I could speak, I notice that the question comes first and that it's not the way I want to order.

If this bothers you too, pass it on.

Rude Software

Pardon me while I don my rant cap for a moment. Strong language follows, so beware.

I mentioned a while back that I had stopped going to KFC. As I was passing by one today on my way to lunch, I decided to stop in and give them another try. I previously mentioned my annoyance at their new menu scheme; well, it's no longer new, really, but it still sucks.

The menu board is a big Colorforms toy, with big magnetic pictures stuck haphazardly with no obvious organization. Worse, they've taken away my previous favorite default choice: the two piece chicken and biscuit. Popeye's did the same thing, but KFC is worse. At Popeye's at least, you can get a combo with just one side item. KFC forces you to have two side items if you just want a couple fucking pieces of fried chicken.

Here's how bad the menu is: I ordered the boneless wings combo for $5.49--5 wings, fries and a drink. They had to cook the fries, which meant I was waiting on the food for a long time. When I finally got my order, I also had an apple pie. I was confused, but the lady confirmed my order--5 piece wings combo--so I assumed the pie was a bonus for having had to wait so long for my food. When I was leaving, I noticed they had a special going for exactly what thought I had ordered for $.50 less. Why did I pay extra? Because the pie is part of the normal combo. I ordered something without knowing I was ordering it, because the combo is only described by a picture in the far upper corner of the menu. That's bad menu design.

But that's not why I'm ranting. What really annoys me (and this happens at other fast-food places, not just KFC) is when I have this conversation.

SMILING EMPLOYEE DOOFUS: Hello, welcome to ????, may I take your order?

ME: Yes, I'd like...

SMILING EMPLOYEE DOOFUS: Will this be dine-in or carry-out?

I understand that the register software wants you to enter that field first. But don't fucking ask me for my order, then interrupt me when I start to give it. It's just rude, and it annoys the hell out of me every time it happens. And it's just one more reason for me to go to your competitor next time I get hungry.

I seriously want to find the software designer who came up with that design and kick him in the balls. For all of us. For the children.

Dumb fuck.